Payment Policies, Fees, Refunds and Terms of Agreement:
Full payment is required before any hosting service is rendered, which includes renewals. All payment-due notices will be sent by electronic mail. No bills or invoices will be sent by postal mail or fax. Prepayment is due each anniversary (one month, three month, six month, one year, two years) following the date the account was established. Billing will continue until you cancel your hosting account. You may cancel at anytime. As a policy, we do not offer credits or refunds for hosting time already expended past our 60-Day Guarantee. If you decide to cancel before our 60-Day Guarantee period, you will receive a full refund. If cancellation is done by American Hosting Group due to restrictions violation, there will be no refund.  All monetary transactions are in $US dollars. Additional features can be added at any time. Monthly feature prices are not prorated. American Hosting Group reserves the right to change prices at any time.

Account Cancellation:
You may cancel at anytime. To cancel your account, please contact Customer Service at billing@AmericanHostingGroup.com. Notification of cancellation must be received at least ten business days prior to your cycle date, with the cycle date being the day of the month you sign up, in order to avoid charges in full for the next cycle. It is the Clients Responsibility to secure email confirmation from American Hosting Group that account has been cancelled. If the client has not yet received email confirmation of account cancellation, then the account remains active, and you will continue to be invoiced. If Client has a balance due at the time of cancellation, this balance must be paid in full. Cancellation does not absolve Client of any outstanding financial obligations.

Indemnification Policy:
You agree to use all American Hosting Group services and facilities at your own risk. American Hosting Group specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall American Hosting Group be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Customer agrees that it shall defend, indemnify, save and hold American Hosting Group harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against American Hosting Group, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it’s agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless American Hosting Group against liabilities arising out of:

(1) any injury to person or property caused by any products sold or otherwise distributed in connection with American Hosting Group’s server;
(2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party;
(3) copyright infringement and
(4) any defective products sold to customer from American Hosting Group’s servers.

American Hosting Group shall be the sole judge of what violates this Policy.

American Hosting Group reserves the right to monitor any and all communications through or with our facilities. You agree that American Hosting Group is not considered a "secure communications medium" for the purposes of the ECPA, and that no expectation of privacy is afforded.

SPAM Policy:
American Hosting Group is committed to a zero-tolerance, anti-Spamming policy. Under this policy, we prohibit Spam, or any unsolicited commercial email, from being sent either: Over the American Hosting Group network, by customers or any other users of the American Hosting Group network (including customers' customers); AND/OR over ANY network— if the message sent advertises or mentions a site hosted on the American Hosting Group server.

We react quickly and seriously to violations, and we further reserve the right to terminate the services, without prior notice, of any customer disregarding this policy. Sending unsolicited commercial email (a.k.a. "spam"), cross-posting messages to a large number of usenet groups, posting obscene or threatening messages while using or referring to an American Hosting Group email address or web site URL is prohibited. The use of American Hosting Group servers as a mail drop for responses to activities described above is also prohibited. Accounts canceled due to spam will be billed a "clean up" fee of $500.

If you have any complaints or comments regarding Spam on our network, please direct them via email to abuse@AmericanHostingGroup.com.

Content Policy:
All services provided by American Hosting Group may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, trademark, intellectual property, material we judge to be threatening or obscene, or material protected by trade secret and other statute without proper authorization. The subscriber agrees to indemnify and hold harmless American Hosting Group from any claims resulting from the use of the service which damages the subscriber or any other party.

Pornography and sex-related merchandising is prohibited on all American Hosting Group servers. This includes sites that may infer sexual content, or links to adult content elsewhere. American Hosting Group will be the sole arbiter in determining violations of this provision.

Also prohibited are sites that promote any illegal activity or present content that may be damaging to American Hosting Group servers or any other server on the internet. Links to such materials are also prohibited.

Examples of unacceptable content or links:

• Pirated software
• Hacker programs or archives
• Warez sites
• IRC Eggdrops
• Proxy Servers
• NPH-Proxy
• The Anonymizer
• Any Soap Mailers
• Matt's formmail.pl (version 1.9S and above is ok)

Certain message boards/bloggers are not allowed because they use up too many system resources or have major security risks:

• Ultimate Bulletin Board (UBB) - all versions
• Ikonboard - all versions
• GreyMatter Weblogger

These precautions are in place to provide our customers with the highest uptime possible. Boards we do recommend are XMB, vBulletin, and phpBB.

American Hosting Group does not host sites of its competitors or web pages promoting sites of its competitors.

Any illegal activity, including adult content, links to adult content web sites, spamming or hacking will result in your site being shut down and all your files deleted without warning. No refund, even for pre-paid service, is given in this case.

American Hosting Group will be the sole arbiter as to what constitutes a violation of this provision.

Email Policy:
American Hosting Group may not be the source, intermediary, or destination address involved in the transmission of any unsolicited email, email bombs, hate email, or any mass email. Your email account may not be referenced as originator, intermediary, or reply-to address of such email. "Safe-lists" are also strictly forbidden.

CGI Scripts Policy:
Each account comes with its own cgi-bin. You are free to use any CGI scripts you wish, however we reserve the right to disable any CGI script that effects normal server operation or service to other American Hosting Group customers. You will be notified within 24 hours about offending cgi script.

Chat Policy:
American Hosting Group allows only those chat rooms that do not run on our servers. You can however link your site to a chat provider. Some examples of chat providers are: www.humanclick.com, www.liveperson.com, www.livehumanhelp.com, and the chat script found in your control panel.

Traffic Policy:
American Hosting Group allows for very generous traffic, and most sites never exceed 500MB per month, unless they offer shareware, sound, video, image and multimedia archives, are mirror sites or any site whose primary purpose is file distribution. American Hosting Group customers are discouraged from storing any files that cause excessive traffic on American Hosting Group servers. Please contact  the American Hosting Group Technical Support team for more information. Again, 99% of sites do not fall into this category and never reach our traffic limits.

3rd Party Script Support:
American Hosting Group is not responsible for scripts that you use in your account. It is not our responsibility to ensure your scripts function. Please don't expect our support technicians to troubleshoot aspects of your scripts or third party scripts that you use on your sites hosted on our servers.
American Hosting Group provides technical support for the Server & Server related software. Any scripts included in the Control Panel are 3rd Party scripts and are not supported by American Hosting Group. Our support staff is here to maintain the servers and keep uptime at a maximum.

Abusive Behavior Toward Staff:
Any abuse towards any American Hosting Group employee will not be tolerated. You are expected to request and respond to support and other issues in a professional manner. When emailing American Hosting Group or utilizing the HelpDesk Support System, refrain from using caps, exclamation points, and other forms of written yelling. Any cursing, yelling, or further intentional disruptive behavior aimed at American Hosting Group or its employees shall be considered a violation of this TOS. Any threat, whether verbally, orally, written, or delivered by second parties directed towards American Hosting Group or any of its employees, partners, equipment, and concerns shall be construed as a violation of this TOS. Any conduct viewed as violating this section shall be considered a violation of this TOS. American Hosting Group will be the sole arbitrator in regards to what is deemed a violation. No refunds shall be given when the contents of this section necessitates removal of the account.

We reserve the right to refuse service to anyone for any reason not prohibited by law. Also we reserve the right to terminate service to any customer for any reason not prohibited by law.

Any deliberate attempt to cause damage to American Hosting Group or any other Internet servers will result in immediate account deactivation without prior notice. No refund, even for pre-paid service, is given in this case.

All account plans come with a predetermined amount of traffic allowance. We monitor all accounts and bill $4.00 for each gig of traffic exceeded. You may be charged for transfer that you use beyond our generous data transfer limits without prior notification. You can monitor your transfer at anytime in your Control Panel.

Backups:
Full backups are made weekly, and backups of new/changed data made daily. No guarantees are made of any kind, either expressed or implied, as to the integrity of these backups. Backups are made for server restoration purposes only. It is the client's responsibility to maintain local copies of their web content or any other information. The "Backup Manager" is included in each hosting plan and client can use this tool to back up their files. If loss of data occurs due to an error of American Hosting Group, we will attempt to recover the date for no charge to the client. If data loss occurs due to negligence of client in securing their account or by an action of the client, American Hosting Group will attempt to recover the data from the most recent archive for a $50.00 fee.